Refund policy

Return & Refund Policy

PLEASE READ BEFORE PURCHASING:

All items in this release are produced on a pre-order basis. By placing an order with tether™, you acknowledge and agree to the production timelines and policy terms outlined below.

1. Pre-Order Timeline & Delivery

Production & Shipping Window: Because all items are custom-manufactured (550 GSM custom cut-and-sew), please allow approximately 8 to 12 weeks (3 months) from the drop date for production, quality inspection, and order fulfillment.
Address Changes: If you move or need to update your shipping address during the production phase, you must contact customer support at tetherclothingservice@gmail.com at least 2 weeks before dispatch.

2. Order Changes & Cancellations During Production

In-Production Phase: Once a pre-order is placed, the order goes directly into manufacturing. We accept cancellations within 1 hour of your order being actively in production.
Sizing Adjustments: Please review the sizing guide carefully before checking out. If you need to request a size edit, you must contact us within 1 hour of placing your order.

3. 30-Day Return & Refund Policy

Once your package is marked as delivered by the carrier, you have 30 calendar days to initiate a return or request a refund.

Eligibility Requirements:
- Items must be unworn, unwashed, and in their original condition.
- All original tags, packaging, and hardware accessories must be attached and intact.
How to Request a Return:
1. Contact tetherclothingservice@gmail.com within 30 days of package delivery with your order number and reason for return.
2. Once approved, you will receive instructions and shipping details.
Refund Process:
- Once the returned item is received and inspected at our facility, your refund will be processed back to your original method of payment (minus shipping costs, unless the return is due to a product defect).
- Please allow 5–10 business days for the credit to reflect on your bank statement.

4. Damaged, Defective, or Incorrect Items

If your order arrives defective, damaged in transit, or with an incorrect size/item, please email tetherclothingservice@gmail.com within 7 days of delivery with photos of the issue so we can fast-track a replacement or full refund.

5. Lost or Stolen Packages

tether™ is not responsible for packages marked as delivered by the carrier that are subsequently lost or stolen.
If your package is lost in transit (prior to carrier delivery confirmation), reach out to us so we can assist in filing a trace with the carrier.