Shipping policy

Shipping Policy

Last Updated: August 2, 2026

At tether™, our pieces are built from the ground up using custom heavyweight fabrics, bespoke dyes, and hardware. To ensure uncompromising quality, all items in our limited drops (PROJECT ASH™ and PROJECT CROW™) operate on a pre-order production timeline.

1. Production & Dispatch Timeline

Estimated Delivery Window: Items placed during a pre-order drop take approximately 8 to 12 weeks (3 months) to complete full manufacturing, quality assurance inspections, and final dispatch.
Batch Processing: Once the drop order window closes, raw materials are sourced, and high-density manufacturing begins. Orders are fulfilled in the exact sequence they were received.

2. Transparent Progress & Real-Time Updates

We believe in full transparency throughout the creation process:

Ongoing Status Updates: We routinely publish live production updates, fabric dyeing progress, cut-and-sew milestones, and freight logistics statuses across our official channels:
- Email Dispatches: Milestone emails sent directly to your inbox at key manufacturing phases (e.g., Production Start, Quality Inspection, Freight & Sorting).
- Public Channels: Live visual updates posted via our Instagram (@[YourInstagram]) and website announcements.
Direct Access: If you ever have a question about where your garment is in the production pipeline, our team is directly accessible via tetherclothingservice@gmail.com.

3. Order Tracking & Delivery

Tracking Notifications: Once your order finishes production and is packaged at our warehouse, you will automatically receive an email containing your carrier tracking number (e.g., USPS, UPS, or DHL).
Shipping Transit Times (After Production):
- Domestic (US): 2–5 business days once dispatched.
- International: 7–14 business days once dispatched (depending on local customs processing).

4. Shipping Rates, Duties & Customs

Calculated Rates: Shipping costs are calculated and displayed at checkout based on package weight and destination.
International Taxes & Duties: International packages may be subject to local import taxes, customs duties, or fees levied by the destination country. These charges are the responsibility of the recipient.

5. Address Changes & Delivery Issues

Updating Your Address: Because shipping occurs ~3 months after checkout, you may request an address update at any time prior to carrier dispatch. Simply email tetherclothingservice@gmail.com with your order number and updated address at least 2 weeks before estimated shipment.
Lost or Delayed Shipments: If your tracking hasn't updated in over 7 business days post-dispatch, reach out to our team immediately so we can launch a trace with the shipping carrier.